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Sunday, June 29, 2014

Culture Shock

customer service is much better in america the usa than in europe

24 comments:

  1. Well, don't come from Europe to Japan if you find the US to be top tier customer service. You might just have a stroke with the service here; that's one of the things I'll actually miss when I find myself in the states again.

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    1. and definitely do not fly over to China, if you want the exact opposite of that experience in Japan.

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  2. True! The sequel to this comic could be coming back from Japan, and finding the exact same customer service to be miserable...

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  3. Ha, ha, ha! Yes, yes, yes. That happened to me in North America, after leaving Europe. The US custom police was overwhelmingly friendly that I became speechless and shy. After some confidence I gave her a big smile :D

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  4. I've been to the States twice. Both times involved an University in a small town in the Midwest.

    During my first stay, we went to buy some jeans. The shop (pardon, store) we'd been referred to didn't have the model in stock and the attendant came with us to the street corner to point to a competitor's, saying he could have the item we were looking for.

    This was in 1990, and I still remember the episode as if it had happened yesterday.

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    1. I guess it made an impression! Where are you from?

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    2. I'm from Portugal and, prior to going to the U.S., I'd already travelled quite a bit in Europe.

      One caveat, though: one shouldn't confuse attention to the customer with overall friendliness of a people. I know you don't but, the way this is going, someone else could.

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    3. Anonymous: IKR! It always irks me when people say the French are rude, because I don't think that's true. They're not as open and outgoing as North-Americans but I really don't find them particularly rude. What they lack however is any sense for of customer service... I had a first culture shock when I moved to North America (the overly zealous customer service made me feel uncomfortable and I felt like I was in the Cable Guy: hey, I don't want to be your friend!). I've grown accustomed to it, and now when I visit France I have a reverse culture shock: perfectly average (in French standards) customer service makes me go "OMG this employee is so careless! how come they haven't been fired yet?"

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  5. Sure the customer service is great but you have to tip 10-15% of yout total bill for it. As a person from a non-tipping country I think it rather annoying to pay extra just for service. Sure I have bad experiences for tipping in my country but it's not too bad because overall people are friendly and they get paid fairly.

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    1. Expected tipping is 15-20%. Leaving a 10% tip is rude.

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    2. Expecting a 15% tip is rude. I used to wait tables and always leave 20%, but the entitlement of waiters always amazes me. And don't get me started on paying a dollar to open my beer lol. And people wonder why China will soon be kicking our ass.

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    3. I think there's an Itchy Feet in this somewhere...

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    4. I leave 0%. No tips for anyone ever. Don't like it? Tell your boss to pay an actual wage.

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    5. Unfortunately with how expendable most entry-level employees are, that's not ever going to work, and I feel most people who take this "tell your boss" stance wouldn't actually make any demands in the same situation. If a waiter does their job efficiently and politely - even just so long as they're polite, I tip. Keeping up a good attitude while juggling multiple tables with various customers while anything that goes wrong can end up being blamed on you is worthy of at least a few extra bucks.

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    6. I find it strange to be obligated to tip. Shouldn't it be your own decision whether or not you're tipping? Once I was to Venice, ordered pizza and on the bill I've got tipping (don't remember how much %) and I was like: :/ Especially because the waiter wasn't doing any special treatment, he just took my order and brought the pizza (which was horrendously expensive, btw). I found it rude.
      I think tipping should be left for individual decision. If you like the service, you tip. But why force the customer to tip you?

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    7. That's weird, we don't have that tipping thing in Italy, I don't know why they asked you to do it

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    8. I've Paid As High As 33% And As Low As A Penny. It's The Service I Get, 15% Is For Average Service.

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  6. I find the service in the United States, and in my country when it mimics US service, over-friendly and intrusive. I don't go to a shop or restaurant to make friends with their employees but to make a purchase or enjoy a meal in the company of my own friends and family.

    I'm not advocating rudeness here - that is definitely less preferable - but pointing out that there is a point of view that doesn't value hospitality ad nauseam.

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  7. Doghouse diaries has an interesting take on this: http://thedoghousediaries.com/5828

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  8. Ahaha! A lot of customer service here is rude, but I'll definitely say that after going to London and being screamed at by a train station worker, I don't take service in America for granted anymore!

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  9. in the US people like waiters get paid next to nothing and depend on a good tip. here (rounding up to 10% tip is customary,) people can make a living regardless of tips.

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    1. Normally I delete spam comments, but this is hilarious.

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